Frequently
Asked Questions
What time is check-in and check-out?
Check-in is 4 pm (HT) on the day of arrival. Check-out is 10 am (HT) on the day of departure.
Can I check-in early or check out late?
We try to accommodate reasonable requests for early check-in or late check-out, but we can only confirm 48 hours prior to your stay. We also offer flexible check-in or check-out options (subject to availability) that can be purchased 48 hours prior to your check-in or check-out dates, so you can enjoy just a little more Maui time. Ask us for more information!
Do you have WIFI at the house?
Yes, we offer high speed wireless internet. At 215 Mbps, you can take video calls and stream videos during your stay.
Can I host an event or celebration at your home?
We do not allow any events (bachelor or bachelorette, wedding rehearsals or other events) to be hosted at our home. We also have a zero tolerance policy for noise disturbances caused by guests at any time. Quiet times are from 11:00 PM to 8:00 AM
Do you do direct bookings?
Absolutely! You can book direct with us!
What are your booking terms?
We require a 50% deposit to confirm your reservation. Balance is due 60 days before arrival.
What is your cancellation policy?
Cancellations before 60 days prior to arrival will receive a full refund less a booking fee.
Cancellations that occur at least 30 days prior to arrival will receive a 50% refund ot the total reservation.
Cancellations within 30 days prior to arrival, late arrival, or early departure receive no refund.
Will you accept shorter stays than the stated minimum nights?
Yes, we will sometimes accept shorter stays. Shorter stays are considered in our low season or for last minute bookings.
Where are you located?
We are located at the Maui Kamaole Resort in Kihei. Please see the map for location.
Do you allow smoking in your vacation home?
There is NO SMOKING in any of the Maui Kamaole units. If we find that you have smoked in our home, there will be a minimum $500 fine charged. There are designated spots on the resort for smoking outside, please dispose of your cigarette butts properly in the trash.
Do you have any baby gear?
Yes, we provide a pack n’ play and booster feeding seat.
What if there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as relaxing and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We recommend trip insurance to protect your holiday investment.
Do you sell trip insurance?
The property management system we use is licensed to sell travel insurance. RentalGuardian Trip insurance is available during your check-out. Carefully read the insurance that you purchase so you know what cancellation reasons are covered and which ones are not. ‘Cancel For Any Reason’ insurance is highly recommended.
